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How Apps Are Changing the Taxi Industry

How Apps Are Changing the Taxi Industry

It’s been estimated that here In the UK the taxi industry is worth just over £9 billion and there’s no one company that has a major share of this. This right here is the main reason that many technology-geared companies are very keen on moving in hopefully profit from this opportunity. It’s a fact that Google has recently invested $333 million in Uber and $77 million in Hailo.

This industry has been getting lots of attention through the various media channels and this is one of the reasons why Hailo has come into existence. It’s currently one of London’s very popular taxi apps. It was formed by a group of savvy investors and taxi drivers.

Nowadays it becoming easier for a customer to locate and and call a hire and reward car than ever before when using one of these apps. Another competitor is Kabbee which uses London minicabs which are half the price of the black cabs used by Hailo. London’s busy commuters need quick access to cab services and these two companies have stepped up.

Although many folks still remain very comfortable with picking up the phone and just calling a cab instead of using an app, old habits are slowly being transformed. The real aim of these new apps is to target the more impulsive audience.

These new apps actually act as a third party when it comes to taxi bookings. When these apps function and schedule efficiently, high quality customer satisfaction is achieved, something that all good cab services strive for. To achieve this, the gap is bridged between taxi driver and customer. These apps are used a middle person and it is their responsibility to manage the taxi drivers, their schedules, follow up with the customer, and address concerns and complaints if need be.

As we have mentioned, the role of these apps is to support the taxi industry in addition to providing a long-lasting and satisfying experience for the customer. They will address issues that company is falling out on, and will ultimately result in a personalised approach that satisfies customers.

Should the customer be wondering if the taxi will be on time, they can call the help line that is provided by the app. The drivers have direct access to the customer should the need any help with directions.

Customers now have the option to monitor how far the taxi is from their actual location via an interactive map. Before, taxi drivers didn’t have access to personal info of a customer, but things have changed. Now these apps have all the detailed information of a customer such as email address, their resident address, their name and contact info. Now, if a customer runs out and doesn’t pay, they can be reported to the police and tracked down. Payments are now streamlined and automated, making the whole process swift and easy for both taxi drivers and customers.

The taxi app is currently a disruptive technology for the taxi industry, albeit one that the consumer without a doubt seems to be benefiting from.

What is Hire and Reward Insurance


Hire and reward insuarnce is a class of cover that allows you to legally carry other persons or their goods in exchange for payment. This type of cover is essential for taxi drivers, furniture movers, couriers, and hauliers.

Having this type of cover is critical for people who work in the transportation industry. Without it, you won’t be covered in the event of a claim should you be involved in an accident. This is a legal requirement and you can be charged with an offence if you don’t have the proper insurance insurance and you are working as a haulier or taxi driver.

This type of insurance will no doubt cost more than the most basic insurance policies, because insurance companies unfortunately view those that use their cars for business are a greater risk than those who use only for pleasure. It’s a known fact that all too often insurance providers just do not cater to folks who wish to insure their vehicle used for  reward.

What type of cover is available ?

As with most basic car insurance policies, Third Party only, Third Party Fire and Theft, and Comprehensive cover is available. In addition, Public Liability can be added to hire and reward insurance policies. This is becoming increasingly popular with taxi drivers here in the UK who wish to reduce their liability.

What is it that affects premium costs?

Hire and reward insurance premiums tend to be a bit more expensive than standard insurance policies. This is simply because you are not only insuring your own vehicle, but others along with their belongings. Premium costs will of course depend on the individual insurance provider. They will take several factors into consideration.

The actual size of your vehicle It’s a fact that the larger the vehicle, (car or truck) the greater of a hazard it is on the road, and thus the greater chance of it being involved in an accident. In addition, larger vehicles are no doubt able to carry more goods. This unfortunately makes them a target for thieves

The type of goods The more costly or valuable the goods are that you transport, the more they will be replace in something goes wrong. Expensive items are vulnerable to theft and this is of course reflected in higher premiums.

Mileage Hire for reward policyholders are required to provide to the insurer their expected annual mileage. This unfortunately follows the idea that the more miles you actually drive on the road, the greater is the potential risk. Providers also take into consideration whether you will be driving on heavily congested roads, and the times of days you will be driving.

Drivers Insurance companies need to determine the risk of the actual driver that will be transporting the goods. If a driver is 40 years or above of age, and have several years of experience. Along with a small claims history, they are considered low risk and will therefore pay less for hire and reward cover.